Refund Policy

Frank is operated by Ali Asadullayev("Frank", "we", "us"), based in Azerbaijan. Payments for credits are processed by Paddle, our payment provider and Merchant of Record — meaning Paddle is the official seller for your purchase and handles billing, tax, and refund requests.

Because Paddle is the Merchant of Record, refund requests are handled through Paddle. You can raise one at paddle.net (the email receipt for your purchase also links there), or email us at asadullayev.finance@gmail.comand we'll help.

Frank runs on credits. You buy them in bundles and spend them as you use the tool — a check costs 1 credit, a mock interview costs 3. There's no subscription and no auto-renewal, and credits don't expire. You only ever pay for what you use.

A credit is "used" the moment Frank delivers what you spent it on — the instant your feedback, score, or interview is generated. (If an AI request fails on our end, that credit isn't charged in the first place.)

Credits are digital content delivered immediately. Once a credit has been spent and the result delivered, that credit is non-refundable— the work it paid for has already been done and can't be returned.

This is the part you agree to at checkout: by buying credits and using them right away, you're asking us to deliver immediately, and you accept that spent credits can't be refunded. This does not affect the rights described in the next two sections.

Nothing above takes away rights you have by law. In particular:

— If the product is faulty, not as described, or doesn't do what it's supposed to, you're entitled to a remedy — typically a fix or a refund.

— If a technical problem on our side prevented or unreasonably delayed delivery of what you paid for, you're entitled to a replacement or a refund.

— If you're a consumer in the EU, UK, or another region with mandatory refund rights, those statutory rights always apply. (Where the law gives a withdrawal period for digital purchases, that right ends once delivery begins with your consent — which is what happens when you spend a credit.)

If you were charged in error — a duplicate charge, an amount you didn't expect, or a purchase you didn't make — contact us or Paddle and we'll sort it out.

Separately from the rights above, Paddle (as Merchant of Record) may issue a refund at its own discretion — for example, where a request is made within 14 daysof a purchase, or where Paddle suspects an error, fraud, or a likely chargeback. Submitting a request within that window doesn't guarantee a refund, and refunds may be refused where there's evidence of fraud or refund abuse.

If something looks wrong with a charge, please contact us or Paddle first— it's almost always faster than a bank dispute, and we genuinely want to put it right. Starting a chargeback without contacting us may lead to your Frank account being suspended while the dispute is reviewed. This doesn't affect your lawful right to dispute a charge with your bank or card provider.

We may update this policy as Frank evolves. We'll update the date at the top, and the version in effect when you made a purchase is the one that applies to that purchase. Price changes never affect credits you've already bought.

Questions about refunds or a specific charge: asadullayev.finance@gmail.com, or Paddle at paddle.net. See also our Terms of Use and Privacy Policy.